What Customers Say about Successful Directions LLC
I hired John Mosher to give me an objective view of the company and to report on what it would take for me to meet my objectives. … We have had to make some very difficult decisions that I would not have made without his input, and the results have been more than satisfactory. We are now consistently profitable, our quality has gone up, and our employee morale is much better. With John’s system the employees know what’s expected of them, and what they need to do to accomplish their objectives.
- Bob Spalten, Alladin Cleaning & Restoration, Inc., San Antonio, Texas
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We have learned a better way to understand our market, allowing us to cut back on our overhead by more than 50% and increasing our profits. We have created a positive culture within not only our employees but our customers as well.
- Mike Matheny, Simply Clean Care with Miller’s, Monterey, California
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John made a half-day presentation to a group of restoration industry production managers. The presentation content complemented the overall design of our program. Our objective was to strengthen their managerial capability by having them become more aware of their own personal need to grow. John highlighted the need for goal setting, personal responsibility in the managerial role, and applied leadership techniques.
- Mack Clark, Service Team of Professionals, Kansas City, Missouri
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The way you laid out and addressed the things in life that hold us all back was on the money and meant a lot to me. I’ve had some real encouraging remarks from several employees. Your energetic style and humor were also much appreciated.
- Steve Rimell, Decorator Fold Cleaning & Restoration, St. Louis, Missouri
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Your emphasis on building relationships first, then selling, lends credibility when it comes time to present a proposal. And, the point system is a great way for me to know that I am producing enough activity every week to meet my goals. I would recommend your system to anyone in outside sales whether they are new to the profession or have years of experience.
- Marsha Browning, Carr’s Rug Cleaning, Knoxville, Tennessee
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Your blend of humor and inspiring stories made a great impression on my workers. Your en-ergetic presentation style was well received. Your subsequent advice on who was fully involved made you an effective one-way mirror into the heart of my company. As I tell each member during their quarterly reviews: “John Mosher saw a special spark in you that day. Don’t prove him wrong!” Many seem to be trying harder to prove you right and we are better off for it.
- J. Joseph Dahlem, AA Services of Missouri, St. Louis
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Instituting an attendance policy is one of the best things we could have done. … It is amazing the turnaround that some of our people have made. … When you send someone home without a day’s pay who has been here for over 20 years, their eyes begin to open very wide. … Your push to start this was a great help.
- Rick Levine, Decorator Fold Cleaning & Restoration, St. Louis, Missouri
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John Mosher resurrected my company after 15 years in business. … John himself came into our company and from within worked with our staff to create marketing, operations and administration systems that dramatically transformed our bottom line. More importantly, John transformed me. John instilled confidence and hope via a personalized plan derived from over 40 years’ experience and patience delivered from a compassionate expert.
- Robert Pettyjohn, Pettyjohn’s Carpet Cleaning & Restoration Services
